Claims · Field support statewide
Claims & Field Services
DFS gives insurers, independent adjusters, TPAs, self-insured businesses and attorneys a field presence in any Tennessee county: documentation, site visits and investigation support for the people who decide claims.
The claim is here; the adjuster is not
Claims professionals often manage files far from the loss. Getting reliable eyes on a property, a vehicle or a scene can take days if no one local is available.
DFS has field agents across all 95 counties and reports what it observes in an organized form the decision-maker can use.
Claims field services
Field documentation and investigation support for claims professionals across Tennessee. DFS supports decisions; it does not make them.
- Independent adjusting supportField help for independent adjusters and carriers: inspections scheduled, scenes documented, records gathered.
- Field claims documentationPhoto, video, measurements and notes compiled into an organized report.
- On-site assessment supportSite visits to observe and record conditions at a loss scene.
- Claims investigation supportBackground, activity and records research by Delator Group's licensed investigators where an investigation is required.
Assigning a field task
- Send the assignmentLocation, contact, claim reference and what needs to be documented.
- Confirm scope and feeDFS confirms the task, deliverables and price in writing.
- Field work and reportAgents complete the visit and deliver the report to the assigned recipient.
Licensing and decision boundaries
DFS provides field support, documentation and investigation support.
- DFS does not claim an adjuster license and does not adjust claims.
- Coverage, valuation and settlement decisions belong to the carrier or a properly licensed adjuster.
- Investigations use lawful methods only.
Sister division for claims documentation
Delator Group also operates the Delator Claims Division, a sister division focused on claims documentation. DFS can coordinate with it where a file calls for that support.
Questions about claims & field services
Who typically uses DFS claims services?
Insurers, independent adjusters, third-party administrators, self-insured businesses and attorneys handling claims-related matters.
Can DFS cover rural counties?
Yes. Field work is available in all 95 Tennessee counties through county-level chapters.
Will DFS give an opinion on the claim's value?
No. DFS documents and reports conditions. Valuation is for the carrier or a licensed adjuster.
Related services
Next steps and alternatives that often go with this work.
Reviewed October 2026 by Delator Field Services. General information, not legal advice.
Tell DFS what the matter needs
Call, text or email with the task, the county and any deadline. You will get a plain answer on scope and cost before work begins.
Questions first? Call or text (629) 310-8667 or email contact@delatorgroup.com.