Terms of Service

Who these terms cover

These terms apply to services provided by Delator Field Services (“DFS”), a subsidiary of Delator Group. DFS services are also governed by the Delator Group Terms of Service, which apply to Delator Group and all of its subsidiaries and divisions. This page summarizes how those terms apply to DFS work and adds terms specific to DFS services.

By requesting, authorizing or paying for any DFS service, including by submitting a service request, you agree to these terms and to the Delator Group Terms of Service.

Quotes and pricing

Process serving rates published on this site are starting rates. The price for a specific request depends on location, urgency, document readiness and other case-specific requirements, and DFS confirms it in writing before the first attempt.

Process serving tiers are Routine, Urgent (1.5 times Routine), Rush (2 times), Same Day Rush (3 times) and Filing/Courier (Routine less $15). Same Day Rush availability is assessed case by case, and any request for service within 24 hours is billed as Same Day Rush. Filing and courier work may carry added fees for urgent or special handling.

Mobile notary visits are billed at $65 base plus $1 per mile, measured one way, plus $12 per signature, during business hours only.

Payments, refunds and late fees

Once work on an order begins, payment is non-refundable, with no exceptions. The only exception is a refund approved in writing by Delator Group executive leadership, and a request for a refund does not by itself entitle anyone to one.

Invoices unpaid 15 days after the due date incur a late fee of 8% of the unpaid balance, with a minimum of $10 and a maximum of $250, and a further late fee on the same terms if any balance remains unpaid 45 days after the original due date. After 60 days, Delator Group may suspend services, refer the account for collection or take other lawful action, and the client is responsible for reasonable collection costs as described in the Delator Group Terms of Service.

Retainers and chargebacks

Where a retainer is charged, it is the cost to begin work and is not an estimate or cap on the total cost of the engagement.

If a client initiates a chargeback or payment dispute, the client remains responsible for the full invoice amount plus a $500 administrative fee, as set out in the Delator Group Terms of Service.

No guarantee of results

Service of process, locates, deliveries and other field work depend on factors outside DFS’s control, including the location and conduct of other people and the accuracy of the information provided. DFS does not guarantee that a person will be found or served, that a delivery or filing will be accepted by a third party, or that work will be completed within a particular time beyond the first-attempt windows described for each tier. Failure to achieve a stated goal does not entitle the client to a refund, discount or credit.

Client responsibilities

The client is responsible for the legality and propriety of each request and for the accuracy and completeness of the documents and information provided, including addresses, deadlines and the identity of the person to be served.

DFS provides administrative and logistical legal support. DFS does not give legal advice, does not prepare legal documents for clients and is not a substitute for an attorney. Decisions about legal strategy, deadlines and the sufficiency of service remain with the client and the client’s counsel.

Communications with DFS are not protected by attorney-client privilege merely because they relate to a legal matter.

The client’s obligations regarding unlawful or illegally produced material, including the fees described in the Delator Group Terms of Service, apply to DFS engagements.

Limits of the services

Arbitrators provided by DFS serve as neutrals under the parties’ agreement to arbitrate and do not advise either party; the agreement and governing law determine the scope of the arbitration and whether an award is binding. DFS does not make insurance coverage, valuation or settlement decisions. Interpreter and translation assignments are matched to the requirements the client or court identifies, and DFS does not claim court or federal court-interpreter certification. Mobile notary services are limited to notarial acts a Tennessee notary may lawfully perform, during business hours.

Liability and indemnification

To the fullest extent permitted by law, the limitation of liability, hold-harmless and indemnification provisions of the Delator Group Terms of Service apply to all DFS services.

General

These terms are governed by the laws of the State of Tennessee. If any provision is found unenforceable, the remaining provisions remain in effect. Delator Group may update these terms at any time, and continued use of DFS services after an update constitutes acceptance. Questions about these terms can be sent to contact@delatorgroup.com.