Claims · Licensed investigator support
Claims Investigation Support
When a claim needs investigation, DFS routes the work to Delator Group's licensed private investigators for background research, activity checks and records retrieval, using lawful methods only.
When documentation is not enough
Some claims raise questions that photos cannot answer: whether reported activity limits are accurate, whether a claimant has prior related claims in public records, or where a witness can be found.
Investigation in Tennessee is regulated work. Delator Group is a licensed private investigation firm, and investigative tasks on claims files are handled by its licensed investigators.
Investigation support services
Background, activity and records research for claims files, handled by Delator Group's licensed investigators.
- Background researchPublic-record research on claimants, witnesses or businesses with a permissible purpose.
- Activity checksObservation of activity in public view, documented with dates and times.
- Records researchCourt, property, business and other public records gathered and summarized.
- Witness locationLocating witnesses through lawful database research and field confirmation.
- Written findingsA report of facts found, with sources, for the carrier, TPA or counsel.
Opening an investigation
- Define the questionThe client explains what needs to be learned and the permissible purpose.
- Confirm scopeDelator Group confirms methods, deliverables and fees in writing.
- Investigate and reportLicensed investigators complete the work and deliver findings to the client.
Methods and boundaries
Investigations follow Tennessee law and the client's permissible purpose.
- Lawful methods only: no trespass, pretexting or impersonation.
- No phone, bank or other protected records without legal process.
- Findings report facts; fraud determinations and claim decisions belong to the carrier or licensed adjuster.
- No specific result is guaranteed.
Licensed investigators
Private investigators in Tennessee are licensed through the Tennessee Private Investigation and Polygraph Commission. Delator Group is a licensed PI firm, and its licensed investigators handle claims investigation work.
Questions about claims investigation support
Is an activity check the same as surveillance?
It is observation of activity in public view, documented with times and locations. DFS does not use methods that intrude on private spaces.
Can you obtain a claimant's medical records?
Not without proper authorization or legal process. Requests for protected records go through the channels the law requires.
Do you report suspected fraud?
DFS reports the facts found. Whether those facts indicate fraud, and any referral, is the client's decision.
Related services
Next steps and alternatives that often go with this work.
Reviewed October 2026 by Delator Field Services. General information, not legal advice.
Tell DFS what the matter needs
Call, text or email with the task, the county and any deadline. You will get a plain answer on scope and cost before work begins.
Questions first? Call or text (629) 310-8667 or email contact@delatorgroup.com.