Claims · Site visits
On-Site Claims Assessment Support
On-site assessment support puts a DFS agent at the loss location to observe and document conditions, so the person responsible for the claim can assess it from an accurate record.
Someone has to see it first
A claimant reports a fallen ceiling, a collapsed fence or a slip on a store floor. Before anyone decides anything, the decision-maker needs to know what the site actually looks like.
DFS provides that first look in any Tennessee county and reports it plainly, without drawing conclusions about coverage or cost.
Site visit services
Site visits to observe and document loss scenes for the decision-maker. DFS reports conditions; it does not value damage.
- Scene observationAn agent visits the location and records what is present and visible.
- Condition notesDescriptions of lighting, surfaces, signage, access and other conditions the client asks about.
- Loss scene documentationPhotographs and video of the area connected to the reported loss.
- Contact logNames and roles of people present at the site, where they provide them.
- Visit summaryA short written summary delivered with the documentation.
Planning a site visit
- Share the claim detailsLocation, reported loss, date of loss and what the decision-maker wants observed.
- Schedule accessDFS arranges the visit with the site contact, or confirms the area is publicly accessible.
- Visit and reportThe agent observes, documents and delivers a summary with supporting media.
Site visit vs. documentation report
| On-site assessment support | Field claims documentation | |
|---|---|---|
| Focus | Observing the loss scene and conditions | Building a complete photo, video and measurement record |
| Output | Visit summary with media | Organized documentation report |
| Best for | Early first look | Detailed file record |
Observation only
This service supports an assessment. It is not the assessment itself.
- No damage valuation, estimates or coverage opinions.
- No engineering, cause-and-origin or medical opinions.
- No entry to private property without permission; public-view documentation only otherwise.
Questions about on-site assessment support
How soon can a site visit happen?
Timing depends on the county and site access. DFS confirms the visit date when the assignment is accepted.
Can DFS visit a business where a premises claim occurred?
Yes, with the business's permission, or by documenting areas open to the public.
Will the agent speak with witnesses?
The agent can note who was present. Formal statements are arranged through the carrier, adjuster or counsel.
Related services
Next steps and alternatives that often go with this work.
Reviewed October 2026 by Delator Field Services. General information, not legal advice.
Tell DFS what the matter needs
Call, text or email with the task, the county and any deadline. You will get a plain answer on scope and cost before work begins.
Questions first? Call or text (629) 310-8667 or email contact@delatorgroup.com.