Claims · Photo, video and reports
Field Claims Documentation & Reporting
Field claims documentation is a structured record of what was at a site on a given day: photographs, video, measurements and notes, assembled into one report for the decision-maker.
Evidence fades, conditions change
Repairs begin, weather moves in, and vehicles get towed. A record made early, with dates and locations, can matter more than any later description.
DFS sends an agent to capture the scene and returns it in a form the adjuster, carrier or attorney can review without guessing what they are looking at.
From assignment to report
- Define what to captureThe client lists areas, items and any required angles or measurements.
- Arrange accessDFS coordinates with the owner, occupant or contact the client provides.
- Document on siteThe agent records conditions as found, without altering the scene.
- Deliver the reportThe organized report goes to the adjuster, carrier or counsel.
What the documentation includes
Photo, video, measurements and notes from the field, organized into a report for adjusters, carriers or counsel.
- PhotographsOverview and detail images, each tied to the location it shows.
- VideoWalk-through video where the assignment calls for it.
- MeasurementsBasic dimensions recorded as requested, using standard tools.
- Field notesWritten observations of conditions, access and anything noted on site.
- Organized reportImages, video links, measurements and notes compiled and delivered to the named recipient.
Scope of documentation
DFS records observable conditions. Analysis and conclusions belong to others.
- No damage valuation, repair estimates or cause-and-origin conclusions.
- Access depends on lawful permission; DFS does not enter property without it.
- Measurements are field measurements, not engineering or survey work.
Questions about field claims documentation
Who receives the report?
Whoever the client names: the adjuster, the carrier, defense counsel or plaintiff's counsel. DFS sends it only to authorized recipients.
Can documentation be used in litigation?
It may be, depending on the court's evidentiary rules and counsel's decisions. DFS records date, time and location details to support that use.
Is this different from the Delator Claims Division?
The Delator Claims Division is a sister division of Delator Group that focuses on claims documentation. DFS can coordinate with it when a file benefits from both.
Related services
Next steps and alternatives that often go with this work.
Reviewed October 2026 by Delator Field Services. General information, not legal advice.
Tell DFS what the matter needs
Call, text or email with the task, the county and any deadline. You will get a plain answer on scope and cost before work begins.
Questions first? Call or text (629) 310-8667 or email contact@delatorgroup.com.